FAQs.
Straight answers on consultations, treatments, safety and booking. Still unsure? Call 0483 931 113 and talk it through with a nurse.
All questions
No questions match that. Call 0483 931 113 and ask a nurse.
Consultation
3 questions
Why do I start with a consultation?
Some treatments can only be recommended after an assessment by a qualified health professional, so every plan starts with one.
It takes 30 minutes, in person at 312 High Street, with a registered nurse.
What happens at the consultation?
Your nurse reviews your medical history, medications, allergies and past treatments, assesses your skin and talks through your goals.
You leave with a plan built for you, and a quote. There’s no pressure to book.
Am I suitable for treatment?
Only a consultation can tell.
Your nurse considers your medical history, medications, allergies, pregnancy status and goals before recommending anything.
Treatments
3 questions
What treatments do you offer?
Skin and device-based treatments such as Sylfirm X RF microneedling, SkinPen® microneedling, laser and peels for pigmentation, redness, scarring and texture; regenerative and skin quality treatments including Rejuran and exosomes; facial aesthetic consultations for lines, lips, cheeks, jawline and neck; body treatments for cellulite, upper arms and stretch marks; and ZO® Skin Health skincare.
Your nurse recommends what suits you at your consultation, and builds your plan around your goals.
How soon will I see results?
It depends on the treatment and how your body responds.
Some show a change within days; others take several weeks. Your nurse will give you a timeline at your consultation.
How long do results last?
It varies with the treatment, the area treated, how your body responds and your lifestyle.
Some treatments last several months; others last longer. Your nurse will tell you how long yours is likely to last, and when you might need maintenance, at your consultation.
Safety
2 questions
What are the risks and side effects?
Like any medical procedure, cosmetic treatments carry risks. Common temporary effects include redness, swelling, bruising, tenderness, itching and mild discomfort.
Your nurse explains the risks, benefits and possible complications before you consent, and you’re welcome to take time to think it over. You’ll go home with written aftercare instructions.
Who performs treatments?
Registered nurses, under medical oversight.
Booking & prices
4 questions
What happens to my consultation deposit?
Your deposit is credited towards your first treatment, whichever treatment you choose.
If you cancel late or miss your appointment, our Cancellation Policy applies.
Why can’t I see prices for wrinkle or volumising treatments?
Australian rules don’t allow clinics to advertise prescription-only medicines, including their prices.
The cost also depends on your anatomy and your goals, so you’ll get an exact quote with your plan, before any treatment.
Do you offer packages?
Yes. Book a course of at least three eligible skin treatments and take 20% off.
Applies when three sessions of the same treatment are booked together. Not available on Rejuran or injectables. Packages expire 6 months from the date of purchase.
What if I’m late or need to cancel?
Call us on 0483 931 113 as soon as you can.
Our Late Policy and Cancellation Policy set out how much notice we need and when a fee applies.
Start with a consultation.
Thirty minutes with a registered nurse at 312 High Street. We look at your skin, talk through your goals, and you leave with a plan and a quote.
